Privacy Policy

1. Who we are

Hearth & Whiskers ("we," "us," "our") operates hearthandwhiskers.com. We respect your privacy and only collect what we need to run our store.

2. Information we collect

• Order information: name, shipping address, email, phone, and payment details (processed by our payment provider — we do not store full card numbers).
• Account information: if you create an account, your email and any preferences you save.
• Customer support: messages you send us by email.
• Automatic data: IP address, browser type, device info, pages viewed, referring URL, and timestamps, collected via cookies and similar technologies.

3. How we use your information

• Process and ship your orders.
• Send order confirmations, shipping updates, and respond to support requests.
• Improve the Site, our products, and customer experience.
• Detect fraud and protect our Site.
• Send marketing emails (only if you opt in — you can unsubscribe any time).
• Show you relevant ads on platforms like Facebook and Instagram.

4. Cookies & tracking technologies

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and support advertising.

Meta Pixel (Facebook): We use the Meta Pixel to measure ad performance and show you relevant ads on Facebook and Instagram. The pixel may collect your IP address, browser info, page visited, and actions taken (e.g., viewing a product, adding to cart, completing a purchase). Meta uses this data per its own Data Policy.

You can opt out of personalized ads in your Facebook ad settings or by blocking cookies in your browser.

5. Sharing your information

We share data only with service providers who help us run the store: payment processors, shipping carriers, email providers, hosting providers, and advertising platforms (Meta). We do not sell your personal information.

We may also disclose information if required by law or to protect our rights.

6. Your rights

Depending on where you live (e.g., California under CCPA, EU/UK under GDPR), you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. Email support@hearthandwhiskers.com to make a request.

7. Data retention

We keep order records as long as required for accounting, tax, and warranty purposes. We delete or anonymize data when it's no longer needed.

8. Security

We use industry-standard security (HTTPS, encrypted payments, access controls). No system is 100% secure — please use a strong password and keep your account credentials private.

9. Children

The Site is not directed at children under 13, and we do not knowingly collect their data.

10. Changes

We may update this policy. Updates take effect when posted on this page.

11. Contact

Email us at support@hearthandwhiskers.com with any privacy questions.